At Wood U Like It, we take pride in supplying high-quality, seasoned firewood that’s ready to burn. As firewood is a natural product, variations in size, colour, and shape will occur, but we always ensure the wood is suitable for its intended use.

Returns & Refunds

• Change of Mind – Unfortunately, due to the nature of the product and delivery costs, we cannot accept returns if you simply change your mind after delivery.

• Quality Concerns – If you believe your firewood is not up to standard (e.g. excessive moisture, poor quality, or not as described), please contact us within 48 hours of delivery. We may request photos and details to assess the issue.

• Incorrect Delivery – If you receive the wrong wood type or load size, we will work with you to correct the order as quickly as possible.

Conditions

• Firewood must be in its original delivered state (i.e. not burned, mixed, or substantially used) to qualify for assessment.

• Once wood has been tipped, stacked, or moved, it may not be eligible for return unless a genuine quality issue is found.

• Refunds, replacements, or partial credits will be offered at our discretion depending on the situation.

Our Commitment

We’ve been in the firewood trade for seven generations, and our reputation is built on supplying the best wood, ethically sourced, seasoned, and delivered with care. If there’s ever an issue with your order, our team will do our best to resolve it fairly.

Contact Us

If you have any questions you can contact us:

• By email: fire@woodulikeit.com.au

• By phone number: 0404 114 595